Refunds

Before you pay

Every book has a free preview, so you can check names, captions and pages before you pay.
Please check the spelling of the name. We make the book from exactly what the preview shows.

When you pay for a PDF, we ask you to agree that we can start supplying it straight away, and to confirm you understand that you lose your 14-day right to cancel once it's ready to download. So we can't refund a PDF just because you've changed your mind once it's ready.
If you change your mind before it's ready to download, email us and we'll cancel and refund you in full.
If your PDF won't open, has a mistake we made, or isn't what you ordered, email us. We'll fix it and send it again, or refund you.
If the download link has run out or the email didn't arrive, that isn't a reason for a refund: email us and we'll send you a new link. We keep the book for 30 days after we deliver it.
A mistake in the details you typed that the preview showed, such as a misspelled name, isn't a fault. Tell us anyway and we'll do our best to help.

You can cancel within 14 days of joining. If you cancel during the free trial, you pay nothing.
If a payment has already been taken in those 14 days, email us and we'll refund it in full. Your membership ends then. This applies when you first join, not to each renewal.
After that, you can cancel any time from Your account. Doodle Club stays open until the end of the month or year you've paid for, and you won't be charged again. We don't refund part of a month or year.
A full refund of a Doodle Club payment ends the membership straight away.
If you bought a PDF book and Doodle Club in one checkout, a refund for the book refunds only the book. Your membership carries on.
If we take away a big part of what you joined for, you can cancel and we'll refund the time you've paid for and not used.

You can cancel within 14 days of buying a gift and we'll refund you in full.
If the code hasn't been used, it stops working. If it has, the person who used it keeps the time.

Printed books aren't on sale yet. When they are:

Every printed book is personalised and made to your order, so you can't cancel it just because you've changed your mind. If you email us before it goes to the printer, we'll cancel it and refund you in full.
If it arrives faulty, damaged or misprinted, you can reject it within 30 days of delivery for a full refund, or we'll print and send it again. After 30 days, we'll repair or replace it, and if that doesn't work, refund you or reduce the price.
If it doesn't arrive, tell us and we'll print and send it again, or refund you.
Please send a photo of any damage. You won't need to post the book back.

Apple takes payments in our iPhone and iPad app and handles refunds for them. You can ask Apple at reportaproblem.apple.com.
If a book didn't arrive or something went wrong with it, please email us first and we'll do our best to put it right.

Email [email protected] with your order details or the email address you used. Any clear message is enough. We reply within 2 working days.
We refund within 14 days, to the way you paid. For PDF books, Doodle Club and gifts, Stripe is the seller of record, so the refund comes from Stripe.
None of this takes away your legal rights. Our terms of sale have the full details.
Last updated: 26 October 2026.